Frequently asked questions
Planning a wedding can be a daunting task, so for this
reason we have compiled a list to answer some of the most
common questions about the services which we offer and also about
wedding planning in general.
No secrets or nasty surprises at Nathania Springs - this
page offers straight up answers to all the nitty gritty
questions that people often ask, plus a few questions that
people perhaps don't ask enough!
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The Questions...
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How many guests may I have at my wedding?
Nathania Springs' general package price caters for a minimum
of 70, and maximum of 180 guests. We structure our pricing using
the following brackets: 70 - 90 guests, 91 - 110 guests, 111 -
130 guests, 131 - 150 guests, and 151 - 180 guests, with larger
numbers naturally attracting a lower per person price. Should your numbers differ
slightly from the minimum and maximum mentioned, please don't hesitate to discuss
your options with our experienced wedding planners.
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How long should my wedding reception last?
All of our standard dinner reception packages are 5
½ hours in duration. We do not reduce your reception time in
Summer, and our luncheon wedding packages are 4 ½ hours in
duration. For our advertised mid-year 'Zoom' package special,
(inclusive of our alcoholic drinks package) the reception time
is 5 hours. Your reception time starts when the service of
food and drinks commences. Extra
time can be bought for a dinner wedding.
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Can I have a date set aside whilst I make up my mind?
Most definitely. We offer you an obligation free tentative booking for a period of 10 days,
which, in conjunction with a firm offer tailored to your specific
requirements, should give you time to check that the key people you may want to be involved in your special day are available, and that our proposed service and package represent
the best value. Please
drop us a line if you wish to check
date availability with Nathania Springs.
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Will it be cheaper if...
The ceremony is held somewhere else...,
I bring my cake for dessert...,
I provide my own MC ...,
I bring my own Music...,
I arrange the flowers for the reception tables?
Nathania Springs specialises in providing a seamless and
complete service. It is great if you have friends who want to
contribute to your wedding day by making the cake, act as the
MC, play music... and generally take a more active part in your
special day. You can be sure that we shall work closely with
them to help the result of their participation to be as great as
you expected. There is generally no financial leverage
gained from dispensing with parts of the package we offer.
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Can I have my ceremony at Nathania Springs as well as my
reception?
Most definitely. All our packages at Nathania Springs
include free use of our on-site stained
glass chapel or outdoor gazebo. The time for the ceremony
is also included in all packages.
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Can I bring my own caterer?
Being responsible for food safety, we control all food (except
for the wedding cake) prepared for functions held at Nathania
Springs, so unfortunately you cannot bring your own
caterer. We offer comprehensive packages inclusive of all
catering needs. Besides the comprehensive
menus on offer, please feel free to ask us for anything
which will suit your traditions or your own culinary tastes.
Catering concepts with accents
of Asia or the Mediterranean Rim are regularly
featured for our clients. Vegetarian, Vegan and Hallal diets are easily catered for and we also have experience in providing a liberal milchig kosher diet
on request. All medically prescribed
diets (coeliac, lactose intolerance, nut allergy, etc...) are
also available for you and your guests at no extra cost.
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Can I just hire the chapel or the gardens for my ceremony?
Nathania Springs is established as a wedding reception venue and
it offers its clients the venue for the ceremony in the chapel or
in the gardens in front of the gazebo at no extra cost. The
Chapel or Gardens facilities are not available separately from
the wedding reception services. A non-denominational
chapel is available for hire on its own in this area.
Gardens available for a ceremony without reception can be booked easily, and are also located in
The Dandenongs.
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What is included in the package?
In a nutshell, every package at Nathania Springs includes:
- free access to the ceremony area and free ceremony time
(chapel or garden gazebo),
- exclusive use of the venue (and undercover garden for wet
weather),
- free time to rehearse your ceremony at Nathania Springs ,
- free flower arrangements, chair covers and sashes,
- free DJ & MC services
- free soft drinks package
- multimedia options
For a complete, comprehensive overview of the above please
download our brochure or see our
package.
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Is there accommodation at Nathania Springs?
Although Nathania does not have on-site accommodation, we run an
online accommodation booking service
which puts you and your guests in touch with some of the best
accommodation providers in The Dandenongs. This includes Cottages, Homestay B&B and
Motels in close proximity to Nathania Springs. Guests are able to browse through a comprehensive list
of accommodation venues and
place a preliminary booking at their leisure. Nathania Springs provides also free assistance in
sourcing cost effective and guaranteed transport from and to the
accommodation.
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How much will my wedding at Nathania Springs cost?
We customise our packages to suit individual needs,
however you may wish to download our brochure
to give yourself a basic idea of our package and any current specials.
Factors such as the time of year, number of guests, night of the
week and extra options all impact on the price of your
reception. For a price that is customised to exactly what
you want at your wedding, feel free to give us a ring or contact
us from this website.
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How much do I have to pay to make a booking?
You can place a tentative booking on one date that is available
for a period of 10 days. You will receive a detailed obligation
free quote at no cost to you. You can secure the date with a
deposit of $1,000 for a Saturday or public holiday and $800 for
all other days. Once
you have paid a deposit that date is yours and yours only.
From then on you have the guarantee of a written agreement which
sets the price and the services you will receive.
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Can you provide my guests with directions?
We are more than happy to provide quality colour location
maps to be sent out with your wedding invitations, free of
charge. These maps also contain information on accommodation and
other important details that you wouldn't want to clutter your
invitations with. Additionally, we have
comprehensive travel directions available online,
where your guests can specify the direction that they are travelling from and
receive custom printable travel instructions complete with a high
resolution travel map.
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How much parking is available on-site?
Nathania Springs has ample on-site car parks available to
guests, complete with special reserved places for parents of the
Bride & Groom as well as disabled guests.
However, for large weddings, we can place attendants in the car
park and recommend that your guests try to share the driving.
Please see our venue map for a clear indication of
parking space available.
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Can I try the food?
Yes, Nathania Springs organises regular test
dinners. It costs nothing for future bride and grooms to
come along and sample our menu if they bring a couple of paying friends,
who still receive their meal at a reduced cost. On these
evenings a number of delicious items are provided for tasting in
the style of our grazing menu, as
well as a light-hearted panel discussion about wedding planning,
featuring industry professionals.
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Are there special prices for children?
Yes, we provide the option of a children's menu, with a
choice of several popular main meals and dessert. This menu carries with it a significant
reduction compared to the price agreed
for the adult guests and also includes a free children's
entertainment package in there are more than 6 children. If you
are interested in the entertainment package for less than 6
children, please do ask us about it.
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Do you guarantee exclusive use of the venue?
Yes, this means that your guests are welcome to stroll
through the gardens without worrying about intruding on someone
else's function, nor will any stranger intrude on your wedding.
It also means that your guests have the freedom to enjoy the
spacious property without hindrance. If you wish to have photos
in the grounds prior to your wedding or otherwise, please ask us
about our "one function per day" guarantee.
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What happens between booking with Nathania Springs and my
wedding day?
Once you have booked your wedding at Nathania Springs, you can
rest easy with the assurance that we will be here to help you, if
you want us to and at no extra cost to you, with your planning
every step of the way to your wedding day. From your
choice in menu to the best way to manage your time on the day,
our professional team will be there to answer all your
questions, and to ensure your special day is absolutely perfect.
All brides and Grooms are also given access to
our information centre, where they can
download relevant documents relating to their wedding reception.
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Does Nathania Springs have photographers, celebrants, car hire,
etc... that they recommend?
Yes, our wedding planners will provide you with valuable
suggestions on what to do next once you have booked at Nathania
Springs. This includes a list of celebrants, photographers, car
hire, cake decorators, beauty consultants, etc... who have
consistently provided excellent service to our past clients (we
do check that too! - and we gain no financial advantage from
these suggestions, just the satisfaction of knowing you are
getting best service).
We also run a free wedding
planning expo twice a year (Autumn and Spring) where you can
discuss your wedding requirements with over 30 wedding industry professionals.
This event is not open to the public and run purely to benefit
Brides & Grooms booked at Nathania Springs.
Even if you have already made your own arrangements with
alternative suppliers or through acquaintances you are sure to
pick extra wedding tips which will make your reception all the more
enjoyable.
At our expo you will be able to view the work
of wedding photographers and videographers, meet celebrants,
inspect limousines, get ideas for the decoration of your cake,
discuss accommodation for your 1st night and much more.
The seminar is open to all future Brides & Grooms who have
their wedding booked at Nathania Springs.
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Do you have disabled access?
Yes, guests requiring special access can be dropped off in
the courtyard adjacent to the reception room and chapel, where
everything is level. Our toilets have good wheelchair
access and we are
happy to arrange for chairs to be removed from tables and in the
chapel as required. The cocktail deck is also wheelchair
accessible with the use of a specially constructed portable
ramp. For an indication of parking availability, you may be
interested to see our visual
venue layout.
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Is the venue non-smoking?
Nathania Springs is in compliance with the new Smoking Laws and
has long been a non-smoking venue. In line with the new laws,
guests are still able to smoke on the
cocktail deck and veranda
surrounding the centre.
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What if the wedding is cancelled or postponed?
Unfortunately you will loose your deposit. It will not be transferred
to a new date you may want to book. The date you selected is unique and once you have bought it, no-one else can buy the same
one.
When
we receive notification in writing and only then, we are
authorised and employ our best efforts to re-sell the date.
If the date is re-sold a minimum of 6
months before it is due, a partial refund of the deposit is made
once the date in question has lapsed, and all accounts have been
reconciled. A booking fee
of $300 is retained.
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When should I send my invitations?
If you have guests who require a long notice of your wedding day
(leaving overseas, fixed holidays, frequent travellers), it is a
good idea to send them a note "Reserve the date: DD/MM/YYYY.... bride and groom are getting married", as soon as you
have booked your ceremony and reception venue.
Invitations normally get sent 3 to 4 months
before the wedding date, the longer time if summer or Easter
holidays falls during that period. Before you send your
invitations, be sure to get in touch with us and we will provide
you with location maps for your guests. We will also then
provide final advice to you regarding the timing of your
ceremony, ensuring that your day runs as smoothly as possible.
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When do I need to pay the final account and confirm all details
of menu, etc...?
Once we have received your deposit to secure your booking, no
payment is due until we organise the settlement meeting 10 to 15
days before the wedding. Some clients choose to pay as they save
and we also accept this arrangement. Approximately 6 to 8 weeks before the wedding
you will receive a comprehensive check list and questionnaire
which are our instructions for your ceremony and reception.
At
that time or at any other time before that you may want to
confirm the key aspects and details of your wedding day.
With the reply from the people you have invited you will be able
to work out your final guest count for the settlement
meeting we have
organised before the wedding.
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What if my question isn't answered here?
Please by all means do not hesitate to call us on 03 9752
1000, or submit an online enquiry to
our office. More information on our package terms and conditions
is available in our online brochure,
and we are always more than happy to post out a hard copy of our
brochure pack to you, which includes a comprehensive overview of
our wedding packages.
Our experienced wedding planners will
be more than happy to answer your questions.
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